19 wrz 2011

Pełny etat First Line Contact Center with Dutch

Randstad sp. z o.o. – Wysłano przez randstad – Nie podano

UWAGA: Ta oferta pracy jest już nieaktualna.

Opis stanowiska pracy

Our Client who connect people with the world’s greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry. Our client has approximately 9,000 employees in more than 55 countries. Our Client’s teams around the world work together to support travelers, travel agents, corporations, government agencies and travel suppliers. Our Client hired people who take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, our Client provide our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment. At this moment for our Client we are looking for persons on following position:

 

First Line Contact Center with Dutch

 

Duties:

 

under direct supervision, responsible for responding to routine customer inquiries regarding products

analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action

recommends solutions to customer application questions

maintains log of problems so that recurring problems can be reported to product development

follows-up and escalates unresolved problems to ensure resolution is accomplished

tracks calls to identify trends

provides feedback to internal departments and to customers

provides back up to other desk within the Software Help Desk

 

Requirements:

 

bachelor or master degree

professional fluency in writing and spoken Dutch

communicative level in writing and spoken English

experience in customer service area

experience in travel industry will be an asset

ability to work effectively in a team environment

ability to analyze problems, identify key problems and make decision to sole problems

excellent customer service skills

 

Our Client offer:

 

private healthcare for employee and his/her family

memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

life and long-term disability insurance

significant resources for formal training

great carrier path

Jak składać oferty

If you’re ready to discover how far your talents can take you with our Client please sent your CV to krakow_pu3@pl.randstad.com

Kategoria pracy: Inny. Forma zatrudnienia: Pełny etat.

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